Terms of Business | Luum Resolutions

Our Business Agreement

These Terms of Business governs the relationship between Luum Resolutions Ltd and our clients. By engaging us, you agree to these terms. If you have questions, please contact us before proceeding.

1. Definitions & Parties

"Luum Resolutions" refers to Luum Resolutions Ltd, a company registered in England & Wales. "Client" refers to the individual or business entity engaging our services. "Debtor" refers to the party that owes money to the Client. "Case" refers to the specific debt or dispute matter subject to our services.

2. Our Services

We provide the following services:

Pre-action debt recovery via a contingency (no-win, no-fee) basis
Letter Before Action (LBA) drafting and service
Commercial mediation and dispute resolution facilitation
Strategic commercial debt resolution consultancy (retainer and project-basis)
JCT/NEC4 contract analysis and advisory
PCA compliance and vulnerability framework consultancy

We are not a law firm and do not provide regulated legal advice. Where solicitors are required, we can facilitate introductions.

3. Engagement & Instruction

Our engagement begins upon: (a) written confirmation from the Client; (email accepted), and (b) receipt of sufficient case documentation as requested. We reserve the right to decline a case without explanation, particularly where ethical conflicts or commercial viability concerns arise.

The Client warrants that all information provided is accurate and complete, and that they have the legal authority to instruct recovery on the debts submitted.

4. Fee Structure

Commission-Based Recovery (No-Win, No-Fee)

"No-win, no-fee" means we earn a percentage of the amount successfully recovered. Commission rates vary by debt age and business type (B2B: 10–35%; B2C: 15–35%), as detailed in our Pricing guide. No charge is payable if recovery is unsuccessful.

Fixed-Fee LBA Service

Payable upon instruction, regardless of outcome. Rates: Standard LBA £40; Property Sector LBA £65; Bulk LBA (10+/month): £25 per instruction.

Retainer Packages

Monthly fees payable in advance by standing order or bank transfer. The Retainer (i.e. £425/month, Growth Support £825/month, Executive Partner £1,625/month). 30 days notice required to cancel.

Project-Based Recovery

£250 instruction fee (forensic audit and LBA) plus 10% success fee on capital recovered. For debts over £100,000, fees are negotiable and confirmed in writing before proceeding.

Consultancy Day Rates

£450 per day; £250 per half-day. Payable upon invoice within 14 days.

Legal & Enforcement (Stage 2)

Claim Issue & Default Judgment: £150 + Court Fees. High Court Enforcement (HCEO): £75 (recoverable from debtor). Statutory Demand: £250 + Service fees.

All fees are exclusive of VAT where applicable. Legal expenses (e.g. court fees), attachment fees are separate and quoted transparently before incurring.

5. Client Obligations

Provide accurate and complete information about debts and debtors
Supply relevant documentation promptly (contracts, invoices, correspondence)
Not to make direct contact with debtors on matters we are handling, without our agreement
Inform us of any recovery-efforts on the same debt simultaneously
Notify us immediately of any payment received directly from the debtor
Pay our fees promptly upon invoice

6. Liability & Warranties

We make no guarantees regarding recovery outcomes. Our liability for any claim arising from our services is limited to the fees paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or special losses. We maintain Professional Indemnity insurance and comply with industry best practice.

7. Termination

Either party may terminate the engagement with 30 days' written notice, unless immediate termination may occur where the Client breaches these Terms materially or where we can no longer act without conflict or unlawful.

Tail Commissions: Where we have initiated recovery action, our commission remains payable on any amounts subsequently recovered by the Client directly or via other means for a period of 6 months following cessation of our engagement.

8. Confidentiality

Both parties agree to keep all case information, commercial terms, and business details strictly confidential. This obligation survives termination. We may reference (anonymised amounts in aggregated case studies) with the Client's prior consent.

9. Data Protection

Both parties agree to comply with UK GDPR and the Data Protection Act 2018 in respect of all personal data processed under this engagement. Our full Privacy Policy is at www.luumresolutions.co.uk

10. Governing Law & Disputes

These terms are governed by the laws of England & Wales. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of England & Wales.

We are committed to resolving disputes informally first. If you have a complaint, please follow our Complaints Procedure.